Optimize Facility Scheduling like Palm Greens Recreation Association
Palm Greens Recreation Association is among those premium properties that adorn the scenic town of Delray Beach, Florida. The place that was famously named ‘Most Fun Small Town in the USA’ by Rand McNally and USA Today is now home to a condominium community housing senior residents. A luxurious community closely surrounded by local shopping, restaurants, and entertainment, Palm Greens Recreation Association vibes perfectly with the enticing beach culture of Delray!
Palm Greens Recreation Association hosts a lavish spread of condos and a clubhouse along with seasonal and full-time amenities that include a ballroom, card room, tennis courts, exercise rooms, library and book club, billiards tables, bocci, shuffle boards, tai chi chih, and more. However, the one amenity that draws particular attention is the expansive swimming pool and hot tub area that serves the residents of Palm Greens the ultimate indulgence!
Providing excellent service to residents
The board and staff of Palm Greens work round the clock to provide uninterrupted services at the facilities. They also have a dedicated maintenance staff that takes care of the property, including emergency troubleshooting, cleanliness, and other maintenance-related activities.
The whole staff of Palm Greens is fundamentally committed to creating an environment of tranquil co-existence for its owners, renters, and guests. Hence, managing facilities- pool times to parking lots, billiard tables to ballrooms, and managing staff to scheduling without any disruption was a mammoth task.
A facility scheduling software for the best community experience
Palm Greens Recreational Association was looking for a system with powerful and intuitive capabilities that could cater to their needs. Fortunately, Omnify had all of it and more at a reasonable price! They started using Omnify for pool scheduling a little over six months from January 2021 and are currently under the Standard Yearly plan.
For Palm Greens, the beauty of using Omnify facility scheduling software is manifold. For a start, Omnify was easy to set up. Secondly, a primary focus was to limit the number of members at the pools and the number of days in which they could book. Omnify facility booking system brought in just the right solution and accountability for them by enabling the maintenance of equitable pool access without violating capacity restrictions.
Winning with Customer Service
The Omnify Customer Service team has been fantastic as usual! In the words of Randi Sherwood (President, Marketing and Advertising of Palms Greens)-
“The Omnify Customer Service team is always available, and I mean 24/7. They answer the more complicated questions and even the simplest ones with respect and detail. They were also available to connect via Google Meet so that you got to know who was working on your account. I cannot say enough good things about their customer service.”
Omnify has indeed proven that customer service is more than just help-desk solutions; it is all about the wholesome customer experience that reflects its values.