How San Marco Home-Owners Association Operates Multiple Pools using Omnify
San Marco community, built in 1972, is located in the city of Walnut Creek, California. It harbours 212 units, 3 private community pools, and a shared green belt. Their other amenities include a fun clubhouse, 2 Har-Tru Tennis courts, pickle ball court, spa and much more. The Clubhouse contains a library, game room, billiard room and fitness center. There is also ample sidewalk space, ideal for long walks through the neighborhood.
San Marco community members can also relax at the outdoor pool and patio, play a game or practice their serve on the tennis courts. Moreover, it provides many green spaces such as Wakodahatchee Wetlands, Green Cay Nature Center, Mangrove Park, and Ocean Inlet Park to choose from, for outdoor recreation. Golfers can find many courses to play in nearby areas. That being said, operating all these amenities at once can be quite challenging. Omnify’s online reservation system has been aiding San Marco HOA for a while.
Let’s hear what they have to say-
Please help us with your introduction.
Hey, My name is Jen Weiss. I am the Account Manager at Homeowners Association Services.
What challenges were you facing and what motivated you to solve them?
Due to COVID-19 restrictions, we needed a platform to schedule safe access for our members. Among the major challenges that we faced was following Covid restrictions while parallelly creating a safe environment for our members. Omnify’s pool reservation platform helped us in effectively managing our members and their access for our 3 swimming pools.
How do you use our product, and how have you benefited from using Omnify?
The Omnify Customer Service is simply great. The Omnify team helped me in setting up my Pool Schedules and Memberships. Moreover, their team is reasonable and able to work with any specific customer needs. Along with that, the system is super user-friendly and customizable. We could easily create and use slots as we needed.
How has Omnify improved your day-to-day life?
The Omnify software is easy to use. Omnify’s key feature is that it gives you the ability to personalize the site to match each specific community. We could organize pool slots by time.
What has exceeded your expectations since working with us?
Their Customer service is excellent. They went above and beyond to assist me. They are very friendly and would help me with every little detail. Could not have asked for more dependable customer service!
What would you tell someone who's considering Omnify?
Homeowner Association Services recommends Omnify as a preferred software for pool reservations across all our communities. Omnify went above and beyond to respond quickly and did everything they could do to accommodate my needs. Even when the exact thing I wanted was not an option, they not only found a workaround but put their time into addressing my needs.
We, at Omnify, thank Homeowner Association Services and San Marco HOA for their appreciation. We shall continue to serve you better.