How Apple Hill Farm HOA revamped their facility scheduling with Omnify
For an HOA, the best software solutions are not those that have the most features or cost the most. When you’re trying to improve the experience for the residents at your community, it’s essential to prioritize their needs. You begin by taking note of their pain points and seek out solutions that are tailored to fit.
More often than not, the unique nature of your community’s problems may make it hard to find a solution that will adapt and deliver optimal results. This was the case for Apple Hill Farm, an upscale condominium complex in Chappaqua, New York as they searched for an accessible booking software for their community facilities.
An uphill quest for Apple Hill
A fine town home community, Apple Hill Farm is a collection of 55 homes in scenic Chappaqua, some 30 miles north of New York City. One of the biggest attractions for new buyers looking at Apple Hill Farm has to be their luxurious range of facilities. The complex houses a private swimming pool, a tennis court, and a fine clubhouse for residents to lay back and relax.
With all these facilities to manage, the HOA at Apple Hill Farm decided it was time to optimize their facility scheduling with the right technology. What their community needed was a software that would fit seamlessly into their existing operations and reduce time spent on managing bookings and communication.
This is when the facility manager at Apple Hill Farm decided to get Omnify to simplify their operations.
A comprehensive and user-friendly facility scheduling software
In Omnify, Apple Hill Farm discovered an able technology partner to help them make facility bookings a breeze for their members. Right from an easy-to-use booking site to timely updates on bookings and cancellations to an all-in-one team calendar that helps the manager keep track of staff activities, Omnify brought in a number of features that helped them cut through the hassle of manual bookings.
The facility manager at Apple Hill Farm says-
“The application is extremely easy to set up and has more functionality than I expected. It is very intuitive, with a clean user interface, and highly configurable so you can customize it to meet your individual needs.”
The facility manager was particularly impressed by Omnify’s mobile app for members where they can book their slots, view their schedules, update their information, and so much more. “Having the mobile app is a terrific bonus. It is so easy to set up and use! I have already received feedback from several users that it is easy to use for bookings,” says the manager.
Customer success is our success
Yet again, one of the most impressive features of Omnify that pleased the facility manager was the customer support. Omnify’s constant support was available to help the HOA set up the facility scheduling software and the team continued to stay in touch with the facility manager while they adapted to the platform.
Speaking about their experience with Omnify’s customer success team, the manager says-
”It has been an excellent experience working with the Omnify team. They were instrumental in helping us set up the application, explaining how to effectively administer the features, and ensuring we were ready to go live. I was especially impressed with their responsiveness whenever I had questions.”
When you choose Omnify as a scheduling software for your facility, you’re not just applying technology to your operations. You’re also bringing in a team of people who will understand your needs and help you adapt the technology most effectively and deliver the results you were looking for.