How Wyoming Swim Club elevated their customer experience with Omnify

“Stay prepared for any eventuality. Build infrastructure today, when you are in control rather than rush it when things get awry."

As we enter June 2021, the shape of the pool industry has evolved with technology. Last year, onsite amenities, particularly swimming pools, were expected to conform to strict safety regulations. Nevertheless, pool owners have explored innovative methods to restructure their workplaces to continue serving their members. While restraints are progressively being lifted around the country, a new-age solution like the swimming pool reservation system has made its mark and is here to stay.

Wyoming Swim Club Manages Its Private Pool

Wyoming Swim Club, established in 1958, is a volunteer-run and member-owned club in Wyoming, OH (near Cincinnati). It offers week-long swim camps, weekly activities, and swim lessons, including fun activities for kids. It is the home of the Swordfish Swim and Dive Team for folks who want to swim and dive with friends. Outside of the pool, the basketball court, gaga pit, ping pong, and other amenities keep everyone amused. The terrace and grills are usually a popular spot for family and friends to eat and laugh. Many celebrations and sporting parties have taken place on the deck, accessible for private rental to members.

Lauren Albarella, a volunteer board member for the Wyoming Swim Club, shares their insight on how they managed their swim lessons with Omnify’s swimming pool reservation system. In order to open, they needed a way to manage capacity at our swim club while adhering to state regulations and ensuring that members and staff could be at the pool safely. Additionally, the process had to be seamless and hassle-free for their members.

Seamless Experience for Pool Staff and Members

Wyoming Swim Club started using the reservation system in July 2020 to manage capacity at their swim club. Omnify worked great for their members. They found it easy to use and had a smooth-sailing swim season last year. Their staff didn't have to worry about exceeding capacity at the club, and members could use the system with ease. They were so happy that they decided to even upgrade to an annual subscription and continue with Omnify services for the 2021 pool season as well!

As Lauren confirms-

"We were able to open and run a successful season during the pandemic, in large part due to Omnify and capacity management, we held off what would have been a catastrophic situation if we couldn't open or needed to close mid-season." 

In a Nutshell

Wyoming Swim Club has chosen Omnify as its long-term partner for its Swim Club. Recommending it to others, the Club found Omnify's swimming pool reservation system is incredibly cost-effective and easy to use with excellent customer support. It is a new-age software designed to meet all your needs in one place. Omnify's features are enhanced in solution to the changing needs of facilities and their consumers. Furthermore, customers can resolve their issues with a 24*7 Customer Service Team and request assistance. Indeed, Omnify is a dependable partner for your business's growth. 

If you need a reservation system for your pools and amenities, reach out to us at Omnify or Schedule a Demo today.

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